ONLINE PRIVACY POLICY AGREEMENT
July 09, 2024
Colonial Telecommunications, Inc. Dba Duke Communications (Duke Communications)
values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we
collect and use personal information from those who visit our website or make use of our
online facilities and services, and what we will and will not do with the information we
collect. Our Policy has been designed and created to ensure those affiliated with Colonial
Telecommunications, Inc. Dba Duke Communications of our commitment and realization of
our obligation not only to meet, but to exceed, most existing privacy standards.
We reserve the right to make changes to this Policy at any given time. If you want to make
sure that you are up to date with the latest changes, we advise you to frequently visit this page.
If at any point in time Colonial Telecommunications, Inc. Dba Duke Communications decides
to make use of any personally identifiable information on file, in a manner vastly different
from that which was stated when this information was initially collected, the user or users
shall be promptly notified by email. Users at that time shall have the option as to whether to
permit the use of their information in this separate manner.
This Policy applies to Colonial Telecommunications, Inc. Dba Duke Communications, and it
governs any and all data collection and usage by us. Through the use of www.dukecom.com,
you are therefore consenting to the data collection procedures expressed in this Policy.
Please note that this Policy does not govern the collection and use of information by
companies that Colonial Telecommunications, Inc. Dba Duke Communications does not
control, nor by individuals not employed or managed by us. If you visit a website that we
mention or link to, be sure to review its privacy policy before providing the site with
information. It is highly recommended and suggested that you review the privacy policies and
statements of any website you choose to use or frequent to better understand the way in which
websites garner, make use of and share the information collected.
Specifically, this Policy will inform you of the following
- What personally identifiable information is collected from you through our website;
- Why we collect personally identifiable information and the legal basis for such collection;
- How we use the collected information and with whom it may be shared;
- What choices are available to you regarding the use of your data; and
- The security procedures in place to protect the misuse of your information.
Information We Collect
It is always up to you whether to disclose personally identifiable information to us, although if
you elect not to do so, we reserve the right not to register you as a user or provide you with
any products or services.
In addition, Colonial Telecommunications, Inc. Dba Duke Communications may have the
occasion to collect non-personal anonymous demographic information, such as age, gender,
household income, political affiliation, race and religion, as well as the type of browser you
are using, IP address, or type of operating system, which will assist us in providing and
maintaining superior quality service.
Why We Collect Information and For How Long
We are collecting your data for several reasons:
· To better understand your needs and provide you with the services you have requested;
· To fulfill our legitimate interest in improving our services and products;
· To send you promotional emails containing information we think you may like when
we have your consent to do so;
· To contact you to fill out surveys or participate in other types of market research, when
we have your consent to do so;
· To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time
we retain said information will be determined based upon the following criteria: the length of
time your personal information remains relevant; the length of time it is reasonable to keep
records to demonstrate that we have fulfilled our duties and obligations; any limitation periods
within which claims might be made; any retention periods prescribed by law or recommended
by regulators, professional bodies or associations; the type of contract we have with you, the
existence of your consent, and our legitimate interest in keeping such information as stated in
this Policy.
Use of Information Collected
Colonial Telecommunications, Inc. Dba Duke Communications does not now, nor will it in the
future, sell, rent or lease any of its customer lists and/or names to any third parties.
Colonial Telecommunications, Inc. Dba Duke Communications may collect and may make use
of personal information to assist in the operation of our website and to ensure delivery of the
services you need and request. At times, we may find it necessary to use personally
identifiable information as a means to keep you informed of other possible products and/or
services that may be available to you from www.dukecom.com
Colonial Telecommunications, Inc. Dba Duke Communications may also be in contact with
you with regards to completing surveys and/or research questionnaires related to your opinion
of current or potential future services that may be offered.
Colonial Telecommunications, Inc. Dba Duke Communications uses various third-party social
media features including but not limited to https://www.facebook.com/DukeCommunications,
http://www.linkedin.com/company/duke-communications and other interactive
programs. These may collect your IP address and require cookies to work properly. These
services are governed by the privacy policies of the providers and are not within Colonial
Telecommunications, Inc. Dba Duke Communications’s control.
Disclosure of Information
Colonial Telecommunications, Inc. Dba Duke Communications may not use or disclose the
information provided by you except under the following circumstances:
· as necessary to provide services or products you have ordered;
· in other ways described in this Policy or to which you have otherwise consented;
· in the aggregate with other information in such a way so that your identity cannot
reasonably be determined;
· as required by law, or in response to a subpoena or search warrant;
· to outside auditors who have agreed to keep the information confidential;
· as necessary to enforce the Terms of Service;
· as necessary to maintain, safeguard and preserve all the rights and property of Colonial
Telecommunications, Inc. Dba Duke Communications.
Non-Marketing Purposes
Colonial Telecommunications, Inc. Dba Duke Communications greatly respects your privacy.
We do maintain and reserve the right to contact you if needed for non-marketing purposes
(such as bug alerts, security breaches, account issues, and/or changes in Colonial
Telecommunications, Inc. Dba Duke Communications products and services). In certain
circumstances, we may use our website, newspapers, or other public means to post a notice.
Children under the age of 13
Colonial Telecommunications, Inc. Dba Duke Communications’s website is not directed to,
and does not knowingly collect personal identifiable information from, children under the age
of thirteen (13). If it is determined that such information has been inadvertently collected on
anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure
that such information is deleted from our system’s database, or in the alternative, that
verifiable parental consent is obtained for the use and storage of such information. Anyone
under the age of thirteen (13) must seek and obtain parent or guardian permission to use this
website.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications
from us by way of email or newsletters. To discontinue or unsubscribe from our website please
send an email that you wish to unsubscribe to . If you wish to unsubscribe or opt-out from any
third-party websites, you must go to that specific website to unsubscribe or opt-out. Colonial
Telecommunications, Inc. Dba Duke Communications will continue to adhere to this Policy
with respect to any personal information previously collected.
Links to Other Websites
Our website does contain links to affiliate and other websites. Colonial Telecommunications,
Inc. Dba Duke Communications does not claim nor accept responsibility for any privacy
policies, practices and/or procedures of other such websites. Therefore, we encourage all users
and visitors to be aware when they leave our website and to read the privacy statements of
every website that collects personally identifiable information. This Privacy Policy Agreement
applies only and solely to the information collected by our website.
Notice to European Union Users
Colonial Telecommunications, Inc. Dba Duke Communications’s operations are located
primarily in the United States. If you provide information to us, the information will be
transferred out of the European Union (EU) and sent to the United States. (The adequacy
decision on the EU-US Privacy became operational on August 1, 2016. This framework
protects the fundamental rights of anyone in the EU whose personal data is transferred to the
United States for commercial purposes. It allows the free transfer of data to companies that are
certified in the US under the Privacy Shield.) By providing personal information to us, you are
consenting to its storage and use as described in this Policy.
Security
Colonial Telecommunications, Inc. Dba Duke Communications takes precautions to protect
your information. When you submit sensitive information via the website, your information is
protected both online and offline. Wherever we collect sensitive information (e.g. credit card
information), that information is encrypted and transmitted to us in a secure way. You can
verify this by looking for a lock icon in the address bar and looking for “https” at the
beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect
your information offline. Only employees who need the information to perform a specific job
(for example, billing or customer service) are granted access to personally identifiable
information. The computers and servers in which we store personally identifiable information
are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized
access, disclosure or modification of the user’s personal information under our control.
The company also uses Secure Socket Layer (SSL) for authentication and private
communications to build users’ trust and confidence in the internet and website use by
providing simple and secure access and communication of credit card and personal
information.
Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within the
Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then
you should refrain from further use of our sites. In addition, your continued use of our website
following the posting of any updates or changes to our terms and conditions shall mean that
you agree and acceptance of such changes.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our
website, please feel free to contact us at the following email, telephone number or mailing
address.
Email: service@duketel.com
Telephone Number: 757-253-9000
Mailing Address:
Colonial Telecommunications, Inc. Dba Duke Communications
1781 Jamestown Rd
Williamsburg, Virginia
23185